Your Needs

1. Mission, Vision, Core Management Philosophies and Values (MVC)
- Your Needs

• Are your organization's Mission, Vision, Core Management Philosophies and Values:
• Simple and easy to understand?
• Specific such that it is abundantly clear they describe your organization?
• Detailed and can be used as  guideposts for making day-to-day decisions?

• How good is the alignment among the leadership team on the core beliefs, business models, future path and the pace of change?
• How well do the rank and file employees understand the impact of the MVC on the day-to-day and the long-term business decisions?
• Do the employees feel that the Values of the organization are reflected in its conduct?

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2. Management Processes
- Your Needs

• How good is your organization's capabilities around strategy and tactics development:
• Is there agreement around the key drivers of the business?
• Is there a clear and coherent strategy?
• Is the strategy documented succinctly?
• Is the strategy well-communicated or is it the best-kept secret?
• Is the strategy based on gut feel or on market data?
• Are the Sales, Marketing, Product Development and Customer Service strategies in-sync?
• Is the strategy detailed into tactics?

• Are the day-to-day activities in-sync with the strategy and tactics?
• Is the allocation of resources (financial, human, executive attention ...) and internal projects/initiatives driven by the strategy?

• How good is your organization's capability to monitor, evaluate and adjust business performance:
• Are the priorities and expectations across groups consistent with each other and the overall strategy?
• Is it clear which are the key performance indicators (metrics) and why?
• Is performance reviewed systematically and objectively?  

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3. Work Processes
- Your Needs

In your organization ...

• How good is the coordination and interaction between groups?
• Do things fall through the cracks? 
• Is the quality of the work product poor? Do things not get done right the first time?
• Are things not getting done fast enough?
• Is there redundant work being performed?

• Are Sales and Product/Service Development in agreement over features?
• Are Sales and Marketing in-sync about promotions, collaterals, market focus ...?
• Is customer feedback generating changes within the company or getting lost in the system?
• Is the company leveraging Information Technology?
• Are Information-Technology projects in-sync with the business needs?

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4. Organization Structure
- Your Needs

• Is your organization's structure designed to facilitate the work processes?
• Is the organization design based on business needs or is it designed to placate various executives.  Do groups (or executives) have overlapping responsibilities?

• Is the organization structure clean (simple) and clear (easy to understand)?
• Is the accountability clear?
• Does the organization structure facilitate quick decision making?

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5. Culture
- Your Needs

• Is it clear which flavors of culture your organization wants to foster:
  • Growth-oriented, risk-taking culture or a conservative, profits-oriented culture?
  • Cooperative, team-work oriented culture or (internally) competitive culture?
  • Sales/marketing, deal-making driven culture or product/innovation driven culture?

• Top-down or bottoms-up culture? Command-n-control or consensus building culture? Toe-the-line or debate-n-challenge culture?
• People development and investment culture or high (people) turn-over culture?

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